Deal Desk Manager

3 days ago

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Ada

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Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.

Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots

201 - 500 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. • We are seeking an experienced Deal Desk professional to establish our Deal Desk function from the ground up. • You will create processes, frameworks, and best practices from scratch in order to optimize deal execution, pricing strategy, and collaboration. • This role requires a self-starter who enjoys both strategic process-building and hands-on operational execution. • You will drive all deal desk activities independently as a team of one, with an opportunity to expand the function and influence long-term strategy as the company grows.

🎯 Requirements

• 3+ years in a Deal Desk role, preferably in a high-growth SaaS environment. • Expertise with Salesforce CRM, Salesforce CPQ, and/or equivalent quoting/pricing tools. • Exceptional attention to detail, organizational skills, and the capability to handle multiple projects concurrently. • Excellent communication and interpersonal skills, with a proven track record of partnering effectively across multiple functions. • Proven ability to manage complex pricing and approval processes while balancing stakeholder interests. • Strong understanding of SaaS revenue recognition principles

🏖️ Benefits

• Unlimited Vacation: Recharge when you need to. • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. • Wellness Account: Empowering you to invest in your overall well-being and lifestyle. • Employee & Family Assistance Plan: Resources to support you and your loved ones. • Flexible Work Schedule: Balance your work and personal life. • Remote-First, In-Person Friendly: Options to work from home or at our local hub. • Learning & Development Budget: Invest in your long-term growth goals and skills. • Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. • Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. • Hands-On with LLMs: Enhance your expertise in leveraging large language models. • A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.