Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.
Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots
February 14
Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.
Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots
• As Ada’s Senior FP&A Analyst, you will report to the Senior Strategic Finance Manager to deliver analyses that support business performance reporting and the development of financial forecasts. • You will work collaboratively across the business to connect key data sources and provide actionable insights into business decisions. • Build, maintain, and enhance key financial metrics and reports, ensuring accuracy and timely updates. • Support development of the annual budget and interim forecasts. Maintain and update the three-statement financial forecast model, supporting strategic decisions and providing insights into company performance. • Perform detailed analysis of month-end variances, and work closely with department leaders to understand the root causes, recommending actionable insights. • Collaborate with the accounting team to ensure accurate and timely month-end close, including the collection of necessary data and ensuring alignment with forecast models. • Work closely with departments across the business to gather and integrate financial and non-financial data to develop strategic analysis and reporting. • Assist in the preparation of materials for board meetings, ensuring key financial data is accurate and making connections to provide a picture of the business as a whole. • Identify opportunities for process improvements, leveraging automation and AI and optimizing workflows to ensure efficiency and accuracy. • Provide financial insights to support various strategic initiatives. Perform other ad-hoc financial analysis and reporting as required by leadership.
• 2-4 years of experience providing financial modeling and analysis. • Highly proficient in Excel or Google Sheets. • Strong attention to detail and solid understanding of accounting principles. • Strong communication skills and can leverage financial analysis to provide a complete picture. • You are looking to be in a fast-paced environment with opportunities to learn and grow. • Prior experience working in a startup environment, particularly in SaaS. • Experience working with financial planning and accounting software. • Experience working with CRMs and data tools (eg. Salesforce, Looker).
• Unlimited Vacation: Recharge when you need to. • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. • Wellness Account: Empowering you to invest in your overall well-being and lifestyle. • Employee & Family Assistance Plan: Resources to support you and your loved ones. • Flexible Work Schedule: Balance your work and personal life. • Remote-First, In-Person Friendly: Options to work from home or at our local hub. • Learning & Development Budget: Invest in your long-term growth goals and skills. • Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. • Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. • Hands-On with LLMs: Enhance your expertise in leveraging large language models. • A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.
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