Account Operations Lead - Central

February 7

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Adaptive Biotechnologies Corp.

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Adaptive Biotechnologies Corp. is a leader in immune-driven medicine, aiming to revolutionize disease detection and treatment. By utilizing the adaptive immune system, the company develops diagnostic and therapeutic solutions powered by its innovative Immune Medicine platform. They offer clinical diagnostics, particularly in Minimal Residual Disease (MRD) testing, and engage in drug discovery and therapeutic development through adaptive immunosequencing technologies. Their biopharma services support the progression of clinical trials and the development of transformative medicines. Adaptive Biotechnologies leverages the complex biology of the immune system, decoding it to advance medical science and improve patient outcomes.

Biotechnology • Research • Diagnostic • Therapeutics

501 - 1000 employees

Founded 2009

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $125M Post-IPO Debt on 2022-09

📋 Description

• At Adaptive, we’re Powering the Age of Immune Medicine. • Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated. • As an Account Operations Lead, you will be supporting the company’s clinical product clonoSEQ. • In this customer-facing role, you will partner with Adaptive Biotechnologies Clinical Services and Field Based Teams to ensure our clinicians and their patients have an exceptional experience. • Partner with field-based team to ensure optimal integration of clonoSEQ testing into the medical practice. • Build and maintain strategic relationships with customers and drive satisfaction through superior service and execution. • Manage internal process for addressing institution-specific onboarding requirements. • Develop custom workflows and provide training to key ordering personnel. • Ensure accurate and timely reporting of information related to new prospects. • Serve as customer liaison for priority internal initiatives requiring customer engagement. • Educate customers on new support offerings to maximize brand performance. • Provide analytic support and business context to identify and drive critical growth initiatives. • Collaborate with the Clinical Services team to ensure efficient and effective communication with clinicians and their care team. • Act as a liaison between the customer and many of the company’s internal departments including Medical Affairs, Marketing, Reimbursement, Legal and Software. • Contribute to a culture of success and ongoing business and goal achievement. • All other duties as assigned

🎯 Requirements

• Bachelor’s degree + 5 years of related experience • 2-4 years prior Client Services or Customer Training/Support experience is strongly preferred. • Proactive approach to work; strong personal drive and desire for feedback. • Strong customer and patient focus with a clear understanding of HIPAA requirements. • Must have strong analytical and planning skills with keen attention to detail and meticulous data entry skills. • Effective project leader able to work autonomously to advance the team toward agreed-upon goals. • Ability to comprehend, deconstruct, and optimize complex operational workflows. • Strong interpersonal and organizational skills with excellent listening, oral and written communication skills. • Ability to engage directly with and provide well-supported recommendations to leadership.

🏖️ Benefits

• equity grant • bonus eligible