Client Communications Coordinator

February 28

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Adaptive Teams

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Adaptive Teams is a company that offers a revolutionary approach to hiring and recruitment known as Adaptive Hiring. They eliminate traditional recruitment fees and job placement fees, providing a staffing-as-a-service solution designed to streamline the team growth process for businesses. Adaptive Teams pre-screens and vets candidates, ensuring fast fulfilment and quality hires that match the requirements and culture of the business. Their service includes managed and supported team members for a fixed monthly fee, offering a comprehensive solution for effortless team building. Adaptive Teams guarantees satisfaction with their placements, providing replacement without additional fees if expectations are not met.

recruitment • stuffing • remote recruitment

2 - 10 employees

🎯 Recruitment

👥 HR Tech

☁️ SaaS

📋 Description

• Ready to grow your career in client communications and digital advertising? • Join our Amazon-focused agency to work on exciting projects, improve client satisfaction, and drive PPC success! • You'll be the primary point of contact for a subset of our clients. • Build and maintain strong client relationships through professional and timely communication. • Act as the link between clients and PPC Account Managers, ensuring alignment on account objectives. • Leverage your digital ad knowledge (Amazon, Facebook, or Google Ads) to discuss campaign strategies effectively with clients and internal teams. • Prepare for and lead biweekly or monthly calls with clients, including performance reporting and actionable insights. • Analyze advertising performance metrics, sharing clear explanations and insights with clients. • Hold PPC Account Managers accountable for delivering client goals and escalate issues to leadership when necessary. • Keep client and project information up-to-date in our knowledge base and tools like Google Drive and Teamwork. • Regularly collaborate with Amazon account reps associated with client accounts. • Support process improvement initiatives to enhance efficiency and effectiveness. • Stay updated with emerging trends in Amazon advertising and digital marketing.

🎯 Requirements

• Experience in Digital Ads: Foundational knowledge of platforms like Amazon, Facebook, or Google Ads • Organization: Self-starter with excellent time management and the ability to juggle multiple priorities in a remote environment • Communication: Strong skills in building client rapport, active listening, and effective team communication • Analytical Thinking: Capable of understanding performance metrics and explaining them clearly to clients • Customer Focus: Prior experience in managing and satisfying clients • Tech Savvy: Familiarity with tools like Google Suite, Slack, Excel, and project management software (Teamwork) • Creativity: Eagerness to identify innovative solutions to enhance the client experience • Flexible Availability: Ability to work within North/South American or EU time zones for optimal client interaction

🏖️ Benefits

• Working completely remote • Location independence • 15 Paid leave days • 8 leave days for National Holidays • 1 leave day for Birthday • Quarterly bonus • Annual (performance-based) salary increase policy • Long-term position with the opportunity to grow in a stable and growing Agency • Great opportunity to grow