Learning Architect

September 23

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Adobe

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Software • Creative Cloud • Digital Marketing • Web Experience Management • Digital Media

10,000+

💰 Venture Round on 1984-09

Description

• Collaborate closely with our Sales teams in assisting with the scoping and quoting of training opportunities aligned to the customer’s business goals and organizational needs. • Lead Enterprise training programs directly with clients to ensure full value of training investment. • Provide standard learning methodologies to ensure training programs reach their potential and customer satisfaction and prepare them for subscription renewals or next phase recommendations. • Conduct learning needs analyses with customers to build a prescriptive training strategy for their implementation and use case success. • Be the learning expert on billable consulting client engagements responsible for crafting successful training plans using multiple tools including; ADLS formal training, OnDemand training, consulting, deskside coaching, Ultimate Success programs and Experience League content to build a full enablement program for our customers. • Establish and maintain strong working relationships with the consulting engagement project team. • Develop and maintain positive relationships with key client collaborators to ensure client satisfaction. • Act as the voice of the customer to provide feedback to curriculum and delivery teams on roadmap requests and services improvements. • Ensure that customers are successful with their prescribed enablement program and are realizing business value with Adobe’s products with the delivery of customer centric enablement programs.

Requirements

• Bachelor's Degree or equivalent experience in business, education or an IT related field. • 5 - 7 years of customer-facing learning or business consulting experience. • Account management experience and relevant experience in Learning/Education sales or sales in the technology industry are a plus. • Customer service mind-set. • Ability to build relationships both externally and internally. • Working in a team environment collaborating closely with other client account members. • Ability to balance multiple projects and requests in parallel. • Comfortable and confident presenter, owning customer calls & in-person meetings and internal project team meetings. • Ability to understand customer's objectives, digital maturity, and business metrics, and is able to map ADLS solutions to those objectives. • Occasional business travel to visit customers may be required. • Instructional design background.