Manager - Renewals & Growth

November 27

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Adobe

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Software • Creative Cloud • Digital Marketing • Web Experience Management • Digital Media

10,000+

💰 Venture Round on 1984-09

Description

• The primary role is to retain and expand your team’s book of business on a monthly basis, meeting or exceeding your quarterly quota • Establish methods and practices to ensure that Renewals Sales Specialists can effectively guide their customers on how to realize maximum business value, renew annual contracts, and expand the relationship • Partner with cross-functional leaders to align on objectives and achieve and exceed renewal + upsell/cross-sell goals • Deliver detailed and accurate team forecasting on a monthly, quarterly, and annual basis • Ensure the team is delivering on retention targets and driving best-in-class key deliverables including QBRs, customer presentations, etc. • Identify and lead key initiatives that will up-level the performance of the RSS organization • Build a diverse community of engaged employees and maintain top talent • Partner with peer management teams to address gaps in existing processes with end goal of providing a top-notch experience for Renewals Sales Specialists and existing Adobe customers • Coach and mentor individual team members via 1:1s, quarterly check-ins, etc. to address skill gaps and coach the team to top-level performance • Identify areas to improve Adobe’s renewals and sales processes. Provide ideas and solutions to drive scale

Requirements

• You have 3-5 years in a similar role leading teams to drive retention and expansion of existing Adobe portfolio • You have 3+ years of SaaS field sales experience in data, personalization, content, or customer journey management • You have experience developing individual contributors in their careers and helping them achieve success in their roles • You have a track record of exceeding sales targets and goals • You have experience developing repeatable processes to drive predictable business outcomes • You know how to build trusted relationships with internal and external executive sponsors and end users • Excellent written and verbal communication, interpersonal skills, problem-solving, decision-making, and critical thinking