eCommerce Phone Support Operator

Yesterday

Apply Now

Receive Emails with Similar Jobs

Advance Auto Parts

WebsiteLinkedInAll Job Openings

10,000+

Description

• The eCommerce Phone Support Operator is considered the front-line representative, providing best in class service to our customers and store team members. • This individual will answer incoming phone calls, make outbound calls and respond to emails. • The eCommerce Phone Support Operator is primarily responsible for locating and providing part fitment for customer’s vehicles, placing orders, tracking shipments, providing order statuses, explaining billing, and partnering with our store leadership via email and phone to resolve opportunities. • The eCommerce Phone Support Operator is able to provide resolutions to all concerns. • The agent is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions. • The major directive is to successfully serve our Customers and store Team Members better than anyone and assist them in the proper handling of questions, concerns and procedural opportunities.

Requirements

• Excellent written communication skills • Must be able to multi-task • Typing speed of at least 45 words per minute • Must be available to work any shift Sunday-Saturday: 8:30 am - 5:30 pm ET or until queue is cleared for closing shifts. • Must be available to work weekends and holidays • Must thrive and be adaptable to an ever-changing fast pace environment • Regular, dependable attendance and punctuality • Demonstrated ability to work well with other departments, peers and business partners • Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution • Must be available to attend entire paid training class • Pass Background Check

Benefits

• 401k Retirement Savings Plan with competitive company match • Paid Time Off and Sick Time • Opportunity for overtime • Special Recognition awards • Opportunity for growth and promotion • Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as customer service analysts • Employee Discount Program • Health, Dental, Vision and Prescription Drug Insurance • Health Savings Account • Medical and Dental Flexible Spending Accounts • Employee Assistance Program • Company paid Life insurance • Company paid short & long term disability insurance • Annual increase based on performance • Positive work environment • Team Member Networks available • Volunteer Opportunities • Military Leave, Jury Duty and Bereavement Pay • Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave