Director, Client Success

March 14

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Advocate RCM

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Advocate RCM is a specialized billing service provider focusing on radiology and healthcare revenue cycle management. With over 20 years of industry experience, the company leverages superior technology and expert coding services to optimize practice revenue. Their services include strategic planning, managed care contracting, and guidance through the Quality Payment Program to maximize financial returns. Advocate RCM is renowned for its high coding accuracy, reducing denials significantly, and offers specialized insights tailored to the needs of various medical practices.

Revenue Enhancement Services • Practice Management Services • Radiology Billing • Revenue Cycle Management

201 - 500 employees

Founded 1998

⚕️ Healthcare Insurance

💸 Finance

☁️ SaaS

📋 Description

• Oversee and ensure that CSMs maintain and develop a strong relationship with clients. • Monitor client performance and ensure Advocacy standards are met. • Utilize KPI tools and analytics to manage and provide reporting on performance and health of clients. • Mentor Assigned Client Success Managers (CSMs) to meet expectations. • Analyze client results proactively to identify issues and implement solutions. • Compliance and adherence to healthcare and security regulations.

🎯 Requirements

• High School Diploma or GED • Bachelor’s Degree in business, healthcare management, or related field preferred • At least five years (5) in healthcare, revenue cycle management, or related field • Basic familiarity with medical billing and terminology • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to communicate with diverse personalities in a tactful, mature, and professional manner • Ability to remain flexible and work within a collaborative and fast paced environment • Ability to deliver high quality service excellence with high attention to detail • Understand and comply with company policies and procedures • Proven strong leadership/management skills to manage, motivate, and set expectations with team members • Strong presentation development and delivery skills • Strong knowledge in RCM, accounting, and/or finance • Strong customer service and customer facing skills • Strong judgment skills and problem-solving skills • Strong oral, written, and interpersonal communication skills • Strong time management, organizational, and decision-making skills • Strong knowledge of Outlook and RCM software or equivalent workflow management software