Advocate RCM
Revenue Enhancement Services • Practice Management Services • Radiology Billing • Revenue Cycle Management
Medical Billing RCM - Director, Client Success
November 30
Advocate RCM
Revenue Enhancement Services • Practice Management Services • Radiology Billing • Revenue Cycle Management
Description
• The Director, Client Success oversees and ensures Client Success Managers (CSMs) maintain strong client relationships. • Monitor client performance to meet Advocacy standards. • Utilize KPI tools for reporting on performance and health of clients. • Mentor CSMs to meet client expectations. • Analyze results to identify issues and implement solutions with Operations and Business Services teams. • Ensure compliance with healthcare and security regulations. • Oversee and mentor assigned Client Advocate Staff (CAS).
Requirements
• High School Diploma or GED • Bachelor’s Degree in business, healthcare management, or related field preferred • At least five years (5) in healthcare, revenue cycle management, or related field • Basic familiarity with medical billing and terminology • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to communicate with diverse personalities in a tactful, mature, and professional manner • Ability to remain flexible and work within a collaborative and fast paced environment • Ability to deliver high quality service excellence with high attention to detail • Understand and comply with company policies and procedures • Proven strong leadership/management skills to manage, motivate, and set expectations with team members • Strong presentation development and delivery skills • Strong knowledge in RCM, accounting, and/or finance • Strong customer service and customer facing skills • Strong judgment skills and problem-solving skills • Strong oral, written, and interpersonal communication skills • Strong time management, organizational, and decision-making skills • Strong knowledge of Outlook and RCM software or equivalent workflow management software
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