Head of Customer Success - US

4 days ago

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TheyDo - Journey Management

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Personas • Design Thinking • Customer Experience • Customer Journeys • Enterprise Software

11 - 50

Description

• About TheyDo, a fully remote B2B SaaS organization operating a journey management platform. • Develop and oversee the operation, efficiency, quality, and outcome of the Expand Team. • Ensure our customer’s success with a focus on driving Enterprise adoption. • Scale Customer Success & Enablement efforts for best-in-class value delivery. • Create a high-performing Enterprise-focused Success & Enablement team. • Collaborate closely with Sales teams to identify opportunities for expansion. • Optimize the onboarding process for enterprise clients for smooth implementation. • Own, track and report on key success metrics to drive continuous improvement.

Requirements

• Extensive experience in Enterprise Customer Success SaaS, including tactical and strategic leadership. • A data-driven, people-first lead. • Proven track record of managing and scaling Expansion motion and strategies for enterprise clients, with a deep understanding of the complex needs of large organizations. • Experience working remotely, across time zones and different cultures (EU and USA) • Passionate about working with customer feedback and input from colleagues. • Confident tackling ambiguous problems and shaping them into clear goals. • Be comfortable operating and leading in an ever-changing startup environment. • Ability to see strategic opportunities and swiftly turn them into tactical projects and tasks. • Action oriented, with an analytical mindset.

Benefits

💰 Competitive compensation and pre-IPO equity 🌍 Fully remote working with flexible hours 🩺 Health Insurance benefit 🌴 Flexible holiday days 🧠 Learning and Development budget 🧘‍♂️Wellbeing budget 👪 Paid parental leave 👨‍💻Home office or co-working support 🗺️ Company events ⚒️ Latest tech & tools