Head of Customer Success

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TheyDo - Journey Management

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Personas • Design Thinking • Customer Experience • Customer Journeys • Enterprise Software

11 - 50

Description

• About TheyDo • We’re TheyDo, a fully remote B2B SaaS organisation. • Founded in 2019, we are the leading journey management platform. • In March 2024 we announced our latest funding round worth $34 million. • We support and partner with renowned enterprise organizations such as Cisco, Ford, Johnson & Johnson, Home Depot and Polestar. • As our Head of Customer Success, you will be responsible for developing and overseeing the operation, efficiency, quality, and outcome of TheyDo’s rapidly growing Expand Team including Customer Success and Enablement/Solutions Principles. • You will play a key role in scaling our Customer Success & Enablement efforts. • Your goal is to create a best-in-class Enterprise-focused Success & Enablement team. • This is a lead-by-doing role working closely with all your team members and stepping in to aid them when customers require more strategic assistance. • Please note this position can be based in either UK/Europe or East Coast US. • Learning by doing. On the target, establish the practices and strategies that enable you to determine a strategy and roadmap to manage and grow our success team to align with TheyDo’s growth.

Requirements

• Extensive experience in Enterprise Customer Success SaaS, including tactical and strategic leadership. • A data-driven, people-first lead. • Proven track record of managing and scaling Expansion motion and strategies for enterprise clients, with a deep understanding of the complex needs of large organizations. • Experience working remotely, across time zones and different cultures (EU and USA) • Passionate about working with customer feedback and input from colleagues. • Confident tackling ambiguous problems and shaping them into clear goals. • Be comfortable operating and leading in an ever-changing startup environment. • Ability to see strategic opportunities and swiftly turn them into tactical projects and tasks. • We have a learning and growing mindset. Our team size and the process will evolve many times over the next few years. We strive to improve and integrate what we learn continuously. • Action oriented, with an analytical mindset. You not only like to discover new things on your own but love to take ideas further together with others.

Benefits

• Competitive compensation and pre-IPO equity • Fully remote working with flexible hours • Health Insurance benefit • Flexible holiday days • Learning and Development budget • Wellbeing budget • Paid parental leave • Home office or co-working support • Company events • Latest tech & tools