Customer Success Manager

6 days ago

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Sapio Sciences

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Laboratory Information Management • LIMS • Laboratory Data Management • Electronic Laboratory Notebook • Scientific Data Management

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Description

• Our global customer success team is seeking a customer success manager who can combine strategic insights with a hospitality-focused mindset, ensuring our customers feel valued and understood. • Responsible for fostering strong relationships, anticipating needs, and providing exceptional experiences for each customer. • Work closely with customers and internal teams to proactively identify areas for improvement, helping drive growth and ongoing success.

Requirements

• Bachelor’s degree in Bioinformatics/ Laboratory informatics, Information technology with scientific applications, Life Sciences, Scientific computing or Data Management, Hospitality, Communications or Public Relations or a related field. • Experience in Customer Success or Hospitality: Prior experience (10+ yrs) in customer success, account management, or a hospitality-related role in a scientific software industries. • Empathetic Communication Skills: Strong interpersonal skills with a focus on empathy, patience, and understanding. • Problem-Solving Skills: Ability to anticipate challenges and provide creative, customer-centered solutions. • Organizational Skills: Strong organization and multitasking abilities to manage multiple customers’ needs and schedules effectively. • Team-Oriented Mindset: Collaborative spirit, with a genuine desire to work closely with team members to enhance customer satisfaction. • Proficiency with CRM and customer success tools, with experience in survey data analysis as a plus. • Global travel to client sites.

Benefits

• Competitive salary and benefits package. • Remote work flexibility with travel opportunities. • Comprehensive onboarding and training program. • Opportunities for professional growth and development. • A collaborative and supportive work environment.