Customer Success Manager

November 23, 2024

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Trellix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

💰 $35M Venture Round on 2000-04

Description

• Responsible for driving customer loyalty, adoption, and implementation of Trellix solutions. • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors. • Build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction. • Advocate for customers to promote successful experiences with Trellix products and services. • Handle escalations of deployment or customer productivity issues with Sales, R&D and CS Engineering.

Requirements

• 5+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry • Ability to travel > 25% of the time • Experience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of our dynamic products. • Strong customer orientation with the ability to manage complex projects and conflicting requirements. • Outstanding communication skills and ability to collaborate cross functionally • Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base • University degree or equivalent experience

Benefits

• Retirement Plans • Medical, Dental and Vision Coverage • Paid Time Off • Paid Parental Leave • Support for Community Involvement