Customer Success Manager

10 hours ago

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Logo of Trellix

Trellix

1001 - 5000

πŸ’° $35M Venture Round on 2000-04

Description

β€’ Responsible for driving customer loyalty, adoption, and implementation of Trellix solutions. β€’ Develop a trusted advisor relationship with customer key stakeholders and executive sponsors. β€’ Build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction. β€’ Advocate for customers to promote successful experiences with Trellix products and services. β€’ Handle escalations of deployment or customer productivity issues with Sales, R&D and CS Engineering.

Requirements

β€’ 5+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry β€’ Ability to travel > 25% of the time β€’ Experience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of our dynamic products. β€’ Strong customer orientation with the ability to manage complex projects and conflicting requirements. β€’ Outstanding communication skills and ability to collaborate cross functionally β€’ Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base β€’ University degree or equivalent experience

Benefits

β€’ Retirement Plans β€’ Medical, Dental and Vision Coverage β€’ Paid Time Off β€’ Paid Parental Leave β€’ Support for Community Involvement

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