Customer Success Manager
13 hours ago
Description
• Responsible for driving customer loyalty, adoption, and successful implementation of Trellix Solutions. • Consult with customers at all levels to articulate the value of Trellix solutions. • Manage health and renewal motions of customer accounts, driving renewal deals from start to finish. • Demonstrates product features beyond central functionality to help customers achieve business results. • Holds responsibility for identifying opportunities and closing additional revenue from assigned clients.
Requirements
• 7+ years of customer engagement and account management experience in a SaaS solutions company and/or an enterprise software/Cybersecurity industry is desirable. • Strong customer orientation with the ability to manage complex projects and conflicting requirements. • Outstanding communication skills and ability to collaborate cross functionally. • Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base. • University degree or equivalent experience.
Benefits
• Retirement Plans • Medical, Dental and Vision Coverage • Paid Time Off • Paid Parental Leave • Support for Community Involvement
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