10 hours ago
πΊπΈ United States β Remote
β° Full Time
π‘ Mid-level
π Senior
π Customer Success
π½ H1B Visa Sponsor
β’ Responsible for driving customer loyalty, adoption, and implementation of Trellix solutions. β’ Develop a trusted advisor relationship with customer key stakeholders and executive sponsors. β’ Build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction. β’ Advocate for customers to promote successful experiences with Trellix products and services. β’ Handle escalations of deployment or customer productivity issues with Sales, R&D and CS Engineering.
β’ 5+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry β’ Ability to travel > 25% of the time β’ Experience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of our dynamic products. β’ Strong customer orientation with the ability to manage complex projects and conflicting requirements. β’ Outstanding communication skills and ability to collaborate cross functionally β’ Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base β’ University degree or equivalent experience
β’ Retirement Plans β’ Medical, Dental and Vision Coverage β’ Paid Time Off β’ Paid Parental Leave β’ Support for Community Involvement
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