Customer Success Manager - Manufacturing

March 17

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PartnerOne

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PartnerOne is one of the fastest growing software groups in the world, providing solutions that enhance the operational efficiency of the largest enterprises globally. The company specializes in acquiring software firms and investing in their development to create more robust, effective, and agile software solutions. PartnerOne is trusted by 80% of the world's largest companies, including the top US and European banks, defense contractors, and media conglomerates, focusing on delivering unparalleled customer support and innovative technologies.

Data virtualization • Cloud tiering • Autonomous data management • Digital adoption • Monitoring automation

201 - 500 employees

🏢 Enterprise

☁️ SaaS

💳 Fintech

📋 Description

• Cincom (USA) Ltd is looking for someone with experience in manufacturing or services industries to work with customers to successfully implement Cincom’s CPQ solution. • This person will play a leading role in an implementation looking at business process mapping and best use of Cincom’s solution. • This person will also need to become an expert in capturing business, product and pricing knowledge and incorporating these into rules within a model that is used by the rules engine to drive the guided selling process. • Providing Business Consulting to enable and advise customers, partners and other Cincomer's on the best way to use Cincom's product to meet their needs so that they can gain maximum business benefit. • Be able to present Cincom's standard Product Education to a high standard. • Where appropriate and agreed, be able to adapt the material and content to suite the specific needs of the audience. • Use Business Process Mapping techniques and tools to provide input and guidance to customers. • Advise on different processes that can be used with Cincom products and what is considered best practice in that industry. • As part of the Solution Design, lead sessions on narrative flow to produce a story board incorporating our products. • Provide leadership in defining and specifying a manageable scope of work, developing a credible delivery roadmap and establishing a sustainable delivery model. • To help gather, review and document requirements for any product enhancements or extensions that come from the Solution Design. • Provide consulting on the design of application integration. • Assist with any customer data mapping requirements for data loads, migration and integration. • Contribute to building proposals and statements of work for Services Delivery opportunities. • Keep abreast of tools, techniques, trends and relevant industry standards and regulations. • Be aware of the wider impact of decisions on a customer. • Present recommended solutions both verbally and in written form.

🎯 Requirements

• Previous experience in a customer / client-facing role in the Manufacturing space. • Knowledge of applications or any programming language is an asset. • A high standard of written and spoken English is essential, a second language would be an advantage. • Whilst this role does not require previous experience of modelling, the candidate will be expected to demonstrate the underlying competencies and/or experience which makes a successful modeller. These might include: highly logical and structured thinking, advanced Excel skills, Engineering/Physics/ Maths background probably at degree level, programming background