Customer Success Manager

March 15

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ExtraHop

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ExtraHop is a company that specializes in providing security and network management solutions, leveraging real-time analytics to help organizations detect and respond to cyber threats. By utilizing machine learning and other advanced technologies, ExtraHop offers deep visibility into IT infrastructure, ensuring optimal performance and robust security. Their platform aids enterprises in monitoring traffic patterns and identifying unusual activities to protect against data breaches and other cyber risks.

IT Management • IT Operations Management • Application Performance Management • User Experience Monitoring • IT Operations Analytics

501 - 1000 employees

🔒 Cybersecurity

🔐 Security

🏢 Enterprise

💰 $41M Series C on 2014-05

📋 Description

•At ExtraHop, we’re on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. •Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before. •If you’re passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity. •The ExtraHop Customer Success team focuses on successful outcomes for our customers.

🎯 Requirements

•Minimum of three year’s experience in information technology •Minimum of two years as a CSM in a relevant technical organization (NPM or NDR) •Intermediate knowledge of networking principles (the OSI model) and application protocols (e.g. HTTP, TNS TDS, CIFS, NFS, and DNS) JAVAScript basics a plus •Data interpretation experience using an NDR platform •Knowledge of security exploits and threats •Data customization and configuration experience of the ExtraHop platform a plus •Demonstrated ability to work with customers in a high touch capacity, conducted weekly customer calls and meetings and demonstrated ability to advocate for their needs •Willingness to travel up to 25%.

🏖️ Benefits

•Health, Dental, and Vision Benefits •Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time •Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan •FSA and Dependent Care Accounts + EAP, where applicable •Educational Reimbursement •401k with Employer Match or Pension where applicable •Pet Insurance (US Only) •Parental Leave (US Only) •Hybrid and Remote Work Model