Customer Success Manager

6 days ago

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10,000+

Description

• Are you passionate about maintaining and growing CloudHealth customer relationships? • Arrow is looking for a Customer Success Manager who will grow the CloudHealth offerings within our existing customers with our partners. • The primary focus of our CSM is to drive positive results for Arrow in three critical areas: Growing established CloudHealth customers, Developing CloudHealth Strategic Customer Success Business plans and leveraging Partners for Engagement • Learn more about our Enterprise Computing Solution (ECS) business at Arrow Electronics ( Enterprise Computing Solutions | Arrow ECS NA .) • Growing and Owning Established CloudHealth Strategic Customer Business and Relationships • Proactively calling and engaging with established customers to grow sales and renewals for assigned accounts. • Builds new strategic customer relationships and close new business in strategic accounts in alignment with Arrow Partners. • Sell new CloudHealth solutions and services within Strategic customers. • Developing New Business • Leverages an internal team of resources at your customer to assist in the hunting for new software and service opportunities within your accounts. • Proactively calls and engages potential new partners to grow sales for assigned accounts. • Focuses on growing and developing new business by starting at the end customer and working the opportunities back through our channel partners. • Proactively calls and engages partners to assist with the sales of the CloudHealth offerings within your accounts. • Meet and exceed your renewal growth targets within your customer base. • Partner Engagement • Conduct sales meetings with partners, CloudHealth, and end customers regularly • Position Arrow’s CloudHealth service offerings to sell “with” the Partner community to the end customers.

Requirements

• 4-year degree • Minimum of 12+ years of customer-facing direct sales roles • Enterprise-level SaaS, Cloud, and Services sales success is focused on margin. • Experience selling directly to end-users. • Experience selling through the Channel SaaS-based solutions. • In-depth knowledge and experience in Cloud Sales • Ability to solve complex problems; takes a new perspective using existing solutions • Process-oriented and analytical. • Strong SF.com proficiency and forecasting accuracy. • Self-starter, gritty & coachable • Team oriented leader • Strong work ethic and proven track record in a KPI based Sales Model • Ability to travel at least 25% of the time.

Benefits

• Medical, Dental, Vision Insurance • 401k, With Matching Contributions • Short-Term/Long-Term Disability Insurance • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options • Paid Time Off (including sick, holiday, vacation, etc.) • Tuition Reimbursement • Growth Opportunities • And more!