Affinity.co
Affinity. co is a relationship intelligence platform that helps manage and grow business networks. Affinity leverages artificial intelligence to automatically analyze and organize data on business contacts to provide actionable insights and enhance relationship building efforts. It is especially beneficial for dealmakers in industries like investment banking, private equity, and venture capital, enabling them to maintain stronger professional connections and improve deal flow.
CRM • Relationship Intelligence • Pipeline Management • Contact Management • Lead Generation
Director, Customer Support
March 18
Affinity.co
Affinity. co is a relationship intelligence platform that helps manage and grow business networks. Affinity leverages artificial intelligence to automatically analyze and organize data on business contacts to provide actionable insights and enhance relationship building efforts. It is especially beneficial for dealmakers in industries like investment banking, private equity, and venture capital, enabling them to maintain stronger professional connections and improve deal flow.
CRM • Relationship Intelligence • Pipeline Management • Contact Management • Lead Generation
📋 Description
• Lead and mentor a team of customer support professionals. • Manage the performance and development of customer support and technical support teams. • Lead the continuous improvement of support processes, tools, and systems. • Analyze customer feedback and support data to identify trends. • Ensure staffing align with volume, providing world-class support. • Encourage best practices for customer support interactions. • Be the voice of the customer on the Support team working closely with other teams. • Implement a strategy that achieves goals while maintaining an employee-centric culture. • Set clear performance objectives, and drive career development conversations. • Oversee an international contract relationship for 24/7 support coverage.
🎯 Requirements
• 7+ years of experience in building and leading high-performing support teams at scale. • Experience working in fast-growth SaaS companies. • Experience working with global and remote teams. • Experience coaching and developing others. • High EQ with the ability to have tough conversations. • Experience in defining KPIs and priorities while meeting or exceeding goals. • Demonstrate resilience when faced with tight deadlines and priorities. • Like to have fun, care personally for others and lead with empathy.
🏖️ Benefits
• We pay your medical, dental, and vision insurance with comprehensive PPO and HMO plans. • Provide flexible personal & sick days. • Offer a 401k plan to help you plan for retirement. • Provide an annual budget for you to spend on education and offer a comprehensive L&D program. • Support our employees' overall health and well-being and reimburse monthly for things such as; Transportation, Home Internet, Meals, and Wellness memberships/equipment. • Virtual team building and socials.
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🇺🇸 United States – Remote
💵 $180k - $260k / year
⏰ Full Time
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