Director - Service Strategy and Operations

September 17

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Affirm

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We’re excited to announce that Affirm is now a remote-first company$1. !$1

eCommerce • Payments • Installment Loans • Millennials • Financial Services

1001 - 5000

💰 Post-IPO Equity on 2021-01

Description

• Affirm is reinventing credit to make it more honest and friendly • Director of Service Strategy and Operations to join our Operations team • Ensure service level adherence across all communication channels, geographies, languages, and products • Deliver the right outcome for our customers & merchants and maximize revenue while managing costs • Establish an analytical and data driven culture within the team and across the company • Drive business growth by enabling tools and services for more effective servicing of consumers and merchants • Partner closely with Product, Engineering, and Analytics • Keep ahead of industry developments and apply best practices to areas of improvement • Develop a high-performing team by defining talent needs and building a diverse team • Identify and implement strategic changes to generate efficiencies and drive better customer & merchant experiences

Requirements

• 10+ years of relevant experience, preferably at B2B2C • Thrives in a faced-paced environment with constant change and a rapidly growing team; is able to make measured, objective, data-driven decisions • Experience attracting, leading, and inspiring highly talented, diverse early and late career professionals across geographically distributed teams • Proven experience of financial acumen related to servicing and operations cost and impact • Experience in high-growth, technology driven companies, with financial services or regulated industries preferred • You’re an advocate for the consumer and merchants across multiple dimensions, using multiple perspectives to guide effective communication with cross-functional stakeholders and executives

Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount