Technical Operations Consultant - Release

September 13

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Easy Dynamics Corp

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Cloud Computing • Identity Management • Information Sharing • Application Development • Cybersecurity

51 - 200

Description

• Manage day to day operations in support of digital identity, credential, and access management (ICAM) infrastructure and application services and technologies to include Microsoft Azure, Entra ID, and SailPoint. • Follow defined release processes and procedures to ensure the efficient and reliable deployment and testing of updates such as software updates, system patches, etc. • Understand operations and release management in a large enterprise environment; collaborate with cross-functional IT teams (such as Service Desk) to coordinate intake, triage items, support hand-off, and escalation processes between teams. • Oversee and manage the prioritization, sequencing, and execution of release activities and resolution of conflicts or dependencies. • Create documentation to support releases and collaborate with the Communications Manager to clearly document impacts to stakeholders. • Develop and maintain as-built and release documentation, including release notes, deployment guides, and rollback procedures. • Monitor service performance and stability in production environments, identifying and addressing any issues or bottlenecks. • Conduct business analysis and develop Standard Operating Procedures and knowledge base articles in support of contract services. • Lead post-release activities, such as monitoring for issues, conducting root cause analysis, and implementing corrective actions and process improvement. • Manage in a hybrid environment leveraging traditional methods while modernizing to CI/CD based in an infrastructure as Code (IaC) environment. • Conduct technical operational changes in adherence to change management processes for internal and production changes. • Manage day-to-day operations of ICAM system operations, infrastructure, and compliance personnel. • Meet the operational SLA metrics including timely response to user requests through email and ITSM tools. • Provide consistent and accurate status reports in support of Program and Operational objectives. • Communicate clearly and concisely to all levels of management, including government leadership.

Requirements

• 8-10 years of experience independently managing IT operations and release management activities. • 5 years of experience working directly with federal or business clients advising on program, process, and IT improvements. • Strong verbal and written communications skills and ability to work independently. • Experience working with Agile methods and tools. • Experience with digital identity and access management services. • Experience with operations automation and monitoring tools. • Experience with Entra ID. • Experience with Powershell. • Experience with ITSM tools such as ServiceNow. • Experience with SailPoint a plus. • Bachelor’s degree in a relevant discipline. • Preferred: Industry certifications including ITIL, CISSP, Azure, DevOps etc. • US Citizenship required. • Ability to obtain a U.S. Government clearance.