Customer Support Specialist

2 days ago

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AgencyAnalytics

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SEO • Social Media Reporting • SEM • Adwords • Digital Marketing

51 - 200

Description

• We're seeking an experienced customer support champion for 24/5 support via Intercom live chat. • You'll join a small, committed team passionate about helping customers reach their goals.

Requirements

• You have a couple years in a similar customer support role for a SaaS (Bonus if B2B) • You have advanced written communication skills • You’ve got high emotional intelligence, with the ability to read and reflect back the sentiment of your audience • You have excellent rapport-building ability with both customers and teammates • You’ve got a proven track record of meeting or exceeding common customer support metrics • You have the ability to multitask and handle multiple customer inquiries simultaneously • You’re strong at problem-solving and you have the ability to think critically when addressing tasks • You have the ability to show empathy, tactfulness, and diplomacy when interacting with others • If you have experience with SEO and/or digital marketing, this would be highly preferable, including common digital marketing channels • Familiarity with SaaS platforms and related technologies