Ops Processing Specialist
November 1
Description
• Providing personalized and professional service to participants responses to telephone inquiries. • Fielding incoming customer telephone calls and written inquiries. • Providing information regarding pension benefit election options. • Processing participant's change requests. • Assisting customers by identifying the nature of their problem and taking appropriate action. • Resolving customer inquiries in various ways. • Researching deceased annuitants and processing death claims. • Completing system updates for tracking inquiries.
Requirements
• College Degree preferred. • 2+ years experience in insurance services. • Strong customer orientation. • Attention to detail and accuracy. • Excellent written and oral communication skills. • Good problem solving and analytical skills. • Conflict resolution skills. • Ability to multitask. • Strong problem-solving skills. • Balance phone and written transactions. • Proficient in MS Office products.
Benefits
• 24 PTO days to start. • 17 paid holidays in 2024. • A 401(k) Retirement Plan with $1 for $1 match up to 6% with immediate vesting and an additional 3% contribution.
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