Platinum Project Manager

4 days ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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AireSpring

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Founded in 2001 with headquarters in Clearwater, FL, AireSpring is an award-winning global managed services provider and next generation aggregator specializing in Managed IT, Network Services and Unified Communications serving thousands of businesses worldwide. AireSpring provides fully managed and connected end-to-end, next-generation solutions for multi-location, enterprise customers, including Global Managed SD-WAN, Unified Communications (UCaaS), Business VoIP, SIP Trunking with Microsoft Teams integration, MPLS, Managed Security, Managed Failover, and Global Business Internet. AireSpring's solutions are offered through a diversified network of global channel partners that includes distributors, technology solutions brokers, online technology marketplaces, telecom sales agencies, managed service providers, and value-added resellers. AireSpring's services are delivered over its revolutionary nationwide IP network, or Global Private Network (GPN) with 23 PoPs worldwide providing customers with a fully integrated, end-to-end solution from a single vendor.AireSpring has received numerous industry awards for "Product of the Year,"​ "Best Telecom Deal,"​ "Best in Show,"​ and "Top Channel Program."​ AireSpring is privately held, diversified, debt-free, and renowned in the industry for delivering a broad range of innovative cloud communications and connectivity solutions at competitive rates.

Long Distance • Integrated Voice and Data • Dedicated Internet Access • Internet • SIP Trunking

201 - 500 employees

Founded 2001

📋 Description

• Advocate for and support Platinum customers during the operational experience, anticipating needs and addressing all requests in an effective and efficient manner. • Subject matter expert for customer and internal SLA’s, operational processes, and ongoing plans to support accurate expectation settings with customers and cross functional teams. • Identifies and communicates key operational and customer process gaps. Provides direction and support to resolve. • Leading the Platinum team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently. • Maintaining positive relationships with team, customers, and partners. • Provide upper management and AireSpring executive teams required reports regarding the Platinum team and projects. • This individual must be able to have a strong understanding of the AireSpring product set and services and assist both the customer in decision making and strategy for deployment as well as the Platinum team. • Regular interaction with the different teams within Service Delivery and AireSpring as well as the customer’s technical teams will be required to assist customers with questions/issues should they arise. • This role will rely heavily on an individual’s ability to independently manage difficult scenarios in a professional manner. • This individual must be prepared to assist with managing escalations to resolve issues on the customer’s behalf. • This may sometimes require involvement with groups outside of the service delivery organization. • Multi-tasking, quick decision making, and strong customer centric mindset are essential to success in this position. • This individual will need to be familiar with all escalation paths and be able to utilize them for assistance to ensure the customer experience remains positive should escalation be required. • Regularly scheduled progress updates to all internal and external stakeholders. Set implementation expectations. Confirm ordered services. Coordinate times and dates. Conduct a post implementation review for Customer approval. Update documentation and process tracking in various internal systems accurately and timely. Track and monitor process through the project’s life cycle. Support customers from any AireSpring geographic area or sales channel.

🎯 Requirements

• BA or BS degree desired. • Minimum of three (3) years’ management experience required. • Minimum of five (5) years project management of voice, data and/or internet industry experience required. • Any equivalent combination of education and experience, with additional experience substituting for the required college level training or a year for year basis. • Basic computer, keyboard, and mouse utilization, including various software applications, internal order database management systems, high-level of MS Word and MS Excel. • Fundamental working understanding of voice, data, and internet customer application requirements. • Comfortable working in a demanding fast-paced, customer-focused organization, undergoing change. • Trained in product and/or project management best practices, procedures, and tools. • Demonstrated analytical and problem-solving ability for issue resolution. • Must be comfortable working in an accountable environment. • Highly organized, must be able to handle multiple tasks with speed and accuracy. • Must be capable of prioritizing activities and scheduling to obtain effective results. • Excellent customer and vendor relationship management skills. • Ability to work independently. • Strong oral, written communication, and presentation skills. • Must possess strong time management skills. • Demonstrate analytical capabilities with attention to detail. • Must be a team player, able to handle ambiguity, anticipate and react to changes quickly in a fast-paced environment. • Must have a strong work ethic.

🏖️ Benefits

• All your information will be kept confidential according to EEO guidelines.