Compliance Manager

4 days ago

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Airship

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Airship is a comprehensive customer experience platform that empowers businesses to orchestrate, personalize, and optimize customer journeys across multiple channels, including apps, web, SMS, email, and mobile wallets. It offers a no-code solution, allowing teams to create seamless, mobile-first experiences without the need for extensive development resources. Airship's platform uses AI to enhance engagement and personalization through generative and predictive insights, supporting industries such as travel, retail, finance, and telecommunications. Trusted by leading global brands, Airship aims to overcome the challenges of disconnected and siloed customer interactions, driving loyalty and revenue growth through innovative, data-driven solutions.

Mobile Apps • App Experience • Customer Experience • Customer Journeys • App Activation

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $25M Series F on 2018-06

📋 Description

• The Compliance Manager will play a pivotal role in managing Airship’s global compliance programs, effectively navigating the intersection of data, privacy, and AI regulatory compliance. • This position is critical to ensuring Airship’s adherence to global data privacy laws and to emerging AI compliance requirements. • You will report to our VP, Legal and work cross-functionally with Legal, Product, Engineering, and Security teams to integrate compliance into business processes and product development. • This role combines strategic oversight with hands-on execution, focusing on data privacy, ethical AI governance, and risk management. • You will be integral to promoting a culture of compliance through training, education, and collaboration across global operations.

🎯 Requirements

• 5-7 years of experience in compliance or privacy roles, particularly in SaaS or software technology or related industries. • In-depth understanding of relevant statutory frameworks applying to data governance globally, with specific knowledge of regulations in the EU, US (e.g., CCPA/CPRA, HIPAA), APAC, and other key markets. • Hands-on experience with Data Protection Impact Assessments (DPIAs) and managing third-party compliance reviews. • Solid understanding of AI governance frameworks and ethical AI principles, including algorithmic fairness, transparency, and accountability. • Experience collaborating with cross-functional teams such as Legal, Product, Engineering, and Security to integrate compliance into business processes and product development. • Experience with internal and external audit processes such as ISO and SOC2. • Familiarity with compliance management tools and systems (e.g., OneTrust, TrustArc, etc.) and the ability to implement automation and improve compliance workflows. • Exceptional communication skills (verbal and written) with a demonstrated ability to communicate technical compliance concepts in accessible, business-relevant language across various formats and audience levels. • Excellent collaboration and project management skills, including the ability to manage conflicting priorities under pressure. • Bachelor’s degree in Business, Technology, Information Security, or related fields.

🏖️ Benefits

• Commission, bonus, or other performance incentives may apply. • Equity offered with this role. • Robust benefits package as part of total rewards approach to compensation.