Customer Engineer

4 days ago

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Aiwyn

WebsiteLinkedInAll Job Openings

artificial intelligence • accounts receivable • accounting firms • billing • collections

11 - 50 employees

💸 Finance

💳 Fintech

☁️ SaaS

Description

• Who is Aiwyn and what do we do? • Aiwyn is the fastest-growing software company serving the accounting profession. Founded in 2020, we now work with 100+ of the largest CPA firms in the world. Our “Job to be done”: speed up cash flow, save Partner time, & deliver best-in-class client experiences. We do this by automating day-to-day firm operations with our Practice Automation solutions. Aiwyn is led by serial entrepreneurs with multiple exits and funded by a Top 10 fintech VC. • To learn more, visit our website • This role: • At Aiwyn, our Support team plays a key role in our success. As a Customer Engineer, you’ll be responsible for resolving complex technical issues and acting as a Tier 3 Engineering point of contact. You will work with internal teams and customers from enterprise CPA firms to ensure smooth product and service delivery.

Requirements

• Proven experience in product or technical support within a SaaS environment. • Strong knowledge of databases and SQL for troubleshooting technical issues. • Familiarity with web development, APIs, and tools like LogRocket for problem resolution. • Excellent communication skills, with the ability to simplify complex technical topics for customers and internal teams. • Ability to thrive in a fast-paced environment while managing multiple issues. • The ability to travel occasionally for onsite Company meetings

Benefits

• The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience. • Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls. • Remote, work-from-anywhere culture • Flexible PTO • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support. • Stock options - every Full Time Employee has ownership in Aiwyn's future and success. • 401(k) matching