Customer Delivery Manager

March 19

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

+1 more states

🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $110k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Akoya

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Akoya is transforming the way consumers provide access to their data with increased security, privacy, and control over their information. Data aggregators, fintechs, and financial institutions need to only integrate once with the Akoya Data Access Network to securely exchange consumer-permissioned financial data. Akoya manages these relationships and serves as an interoperable solution available to the entire financial services industry. The Akoya Data Access Network is backed by 12 major North American financial institutions.

FinTech • Financial Services • Open Finance • Open Banking • Data Access

51 - 200 employees

📋 Description

• As a Customer Delivery Manager, you will play a pivotal role in managing the onboarding and ongoing success of our clients within our ecosystem for consumer-permissioned data. • You’ll work closely with growth, product, solutions, marketing, and support teams to drive seamless integrations, ensure timely delivery, and enable clients to derive maximum value from our platform. • A key part of your role will be building and tracking detailed plans, coordinating cross-functional teams, and ensuring all stakeholders (internal and external) are aligned on priorities and timelines. • Your ability to facilitate collaboration and maintain clear communication will be instrumental in delivering exceptional Customer outcomes. • Manage a portfolio of clients and financial institutions through all stages of onboarding, including discovery, integration, testing, certification, and ongoing support. • Build and maintain detailed project plans, tracking key milestones and deliverables to ensure timely delivery for all Customer engagements. • Serve as the primary point of contact for clients, acting as their trusted advisor and advocate within the organization. • Proactively identify risks or roadblocks in Customer projects, escalate as necessary, and work with stakeholders to resolve them efficiently. • Collaborate with cross-functional teams (growth, product, solutions, marketing, and support) to ensure alignment of Customer needs, priorities, and delivery timelines. • Drive product adoption by educating clients on platform capabilities and ensuring they derive value from the solution. • Lead ongoing Customer engagement, including training, support, and escalations, while maintaining strong relationships. • Analyze Customer feedback and behavior to identify opportunities for growth and improvement in processes, tools, and services. • Develop and refine best practices for Customer onboarding, engagement, and success, leveraging iterative learning and analytics. • Monitor and report on Customer activity, success metrics, and satisfaction levels, escalating risks to executive management when necessary.

🎯 Requirements

• 3-5 years of experience in customer success, account management, or technical program management, ideally within SaaS, API integration, or fintech environments. • Proven experience managing the end-to-end onboarding process, including technical discovery, integration, and testing. • Strong project management skills, with a proven ability to build, track, and deliver against detailed plans while coordinating across cross-functional teams. • Deep understanding of API-based platforms, enterprise software, and connectivity solutions (e.g. OAuth integration, API management). • Exceptional communication and interpersonal skills, with the ability to simplify complex concepts for diverse audiences. • Track record of building trusted relationships with clients and navigating complex organizations to drive collaboration and product adoption. • Highly organized and detail-oriented, with the ability to prioritize and execute tasks effectively. • Energetic and self-motivated, with a strong sense of urgency, customer-centricity and accountability.