Key Account Manager - French Speaking

February 7

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Alan

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Alan is a health insurance company that focuses on providing comprehensive and preventive health coverage tailored to various needs, including those of non-salaried workers, startups, SMEs, large corporations, and individuals. Alan simplifies health insurance processes and offers digital solutions, including a mobile app, for easier access to health care services and support for members in their everyday health needs. The company aims to enhance employee well-being and integrate health into HR strategies, offering fast and transparent insurance management. Alan's services include not only insurance but also preventive measures and access to health professionals through its platform.

Santé • Assurance Santé • Well-being • Health • Insurance

501 - 1000 employees

Founded 2016

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

📋 Description

• Handle a portfolio of strategic accounts and flagships companies • Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan • Proactively identify potential signals of dissatisfaction and implement solutions to answer them • Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins • Analyze and present consumption reports to customers through business reviews- Identify and execute out-of-the-box initiatives to engage our existing customers • Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability • Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams • Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams

🎯 Requirements

• At least 5 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, Pre-Sales) with frequent interactions with C-Levels • Excellent track record of over-performance • Experience working with companies of more than 200 employees • Fluency in French and English (Dutch fluency is a strong plus) • Strong negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency • Excellent analytical and problem-solving skills, with the ability to create data-based reports • Great active listening skills and exceptional follow-up abilities • Growth mindset with a strong interest in the healthcare sector and willingness to develop in-depth market understanding • It is nice to have a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have!)

🏖️ Benefits

• Fair rewards. Generous equity packages complement your base salary. • Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. • All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. • Flexible vacation policy and flexible working hours. Organize your time as you wish. • Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family. • Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners) • Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. • Parental leave. Extended parental leave for all new parents.