Team Lead - Customer Success

April 2

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alcemy

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alcemy is focused on revolutionizing the cement and concrete industry through advanced AI software. Their products aim to enhance production quality predictively, resulting in increased consistency, reduced costs, and simplified laboratory work. With a mission centered on sustainability, alcemy is committed to reducing the CO2 emissions associated with cement and concrete production, which currently accounts for 8% of global emissions. Their technological solutions support the transition towards climate-neutrality, helping the industry to become pioneers in sustainability.

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

🌍 Social Impact

📋 Description

• Help us decarbonize the cement and concrete industry. • alcemy was founded to reduce the massive CO2 footprint of the cement and concrete industry. Concrete is humanity's second most used material by volume and its production is responsible for around 8% of global CO2 emissions. • We are changing this! We leverage machine learning to provide smart production control software to the cement and concrete supply chain to improve efficiency and allow for the production of low-carbon cement and concrete at large scale. Our software is used 24/7 in cement and concrete plants to optimize production and reduce carbon emissions today. We are currently enabling our customers to save more than 100 000 tons of CO2 emissions each year and we aim to save 100 million tons per year in 2030. • We are seeking an experienced and process-driven Customer Success Team Lead to strengthen and scale our customer journey at alcemy. This role is key to ensuring our customers are onboarded smoothly, managed efficiently, and set up for long-term success as we grow. You will drive cross-functional collaboration, develop scalable CS routines and tools, and lead a high-performing team with a strong focus on accountability and impact. The ideal candidate brings team leadership experience, a sharp operational mindset, and a passion for building processes that truly work.

🎯 Requirements

• Several years of experience in customer-facing roles within B2B SaaS or similarly complex, technical product environments — such as Customer Success, Solutions Engineering, or Technical Account Management — with at least 2+ years of team leadership or people management experience, (5+ years preferred) • Excellent communication, interpersonal, and collaboration skills. • Strong process thinking and experience setting up scalable customer-facing operations • Experience working in or closely with technical, complex product environments — ideally in B2B SaaS, AI/ML, or industrial technology. • A strong ability to understand and communicate technical concepts — including machine learning, digital SaaS products, and industrial production systems — and translate them into customer-relevant outcomes. • Strong project management skills, with the ability to manage multiple priorities and deadlines. • A background in supporting teams through change management and digital adoption processes, especially in global, operationally heavy industries. • Confidence and clarity when guiding a team through customer escalations, product rollouts, or adoption challenges — you thrive in complexity and help others do the same. • A proven track record of aligning processes in cross-functional teams (Sales, Solutions, Data, Engineering, etc.) and translating customer needs into internal action. • A people-first mindset: you know how to build accountability, motivate your team, and enable them to thrive in a high-impact environment. • You have a high willingness to learn and dive deep into into an vastly exciting heavy industry • Excellent English skills (native level or fluent) are required; proficiency in German or Spanish is a plus.

🏖️ Benefits

• A company culture where honesty, professionalism, and integrity run deep with an open feedback culture and regular 1:1 meetings. • Flat hierarchies, efficient decision-making processes, and an agile company structure. • Competitive market-rate salary aligned with your experience. • VSOP equity options vested equally over 4 years (for working 40h a week/full time) • Work fully remotely within Germany or from our office in the heart of Berlin with flexible working hours. We offer a Berlin-based contract with a remote clause, meaning Berlin bank holidays will apply. • Of course, free drinks, fruit and snacks in the office. • Regular team activities and team weeks a few times per year. • Mac or Linux laptop. • Budget for personal and professional development - 1500€/year & 3 days/quarter. • English is our main language of communication. • 28 days of vacation per year and an additional day of vacation every 2 years at alcemy. • Access to nilo.health - the comprehensive mental well-being platform that provides access to 1-to-1 sessions with psychologists, group sessions and self-guided tools. • Access to heynanny - flexible childcare and eldercare support with on-demand nannies, eldercare services, live webinars, and one-on-one calls for professional guidance. • Dog-friendly office with specific rules in place, as well as dog-free areas for work and relaxation. • Regular knowledge-sharing through our internal masterclasses.