Senior Service Designer

February 27

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

✍️ Designer

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Aledade, Inc.

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Aledade, Inc. is a public benefit corporation that operates as the largest network of independent primary care practices in the United States. The company specializes in Accountable Care Organizations (ACOs), which help primary care practices and health centers improve patient outcomes and generate sustainable revenue through value-based care solutions. Aledade offers data insights, support, and business solutions to achieve sustainability and clinical autonomy. It collaborates with a wide range of healthcare providers, including primary care practices, community health centers, and network ACOs, ensuring improved quality of care and patient satisfaction. With operations in 45 states and affiliations with over 20,000 clinicians serving more than 2. 5 million patients, Aledade is committed to reducing care fragmentation and enhancing the overall quality of life for clinicians and patients alike.

Accountable Care Organizations (ACOs) • Health Information Technology • Data Analytics • Physician Collaborations

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🏢 Enterprise

📋 Description

• The Senior Service Designer is a key member of the Experience Design and Research (XDR) team at Aledade. Our multidisciplinary XDR team accelerates the ability of primary care practices to improve health outcomes for their patients by equipping them with thoughtfully crafted technology. • We ensure that the design of Aledade products & services consider the needs of clinicians, practice staff, internal Aledade teams, and patients, fitting within their existing environments and workflows. • As a Senior Service Designer, you will play a critical role in aligning internal Aledade teams, processes, and toolsets. • You will help envision, design, and support more streamlined multi-channel primary care and patient service experiences. • Your work will be guided by our core values of community, joy, evidence-based experiences, inclusive design, sustainability, and exploration. • As Senior Service Designer, you will consult across multiple divisions of the business on mission-critical problem spaces. • You will work across the product development lifecycle from discovery to evaluation on both existing and new products and services. • As the voice of XDR for the projects you work on, you’ll use a human-centered approach to facilitate alignment on high impact solutions to complex and ambiguous problems.

🎯 Requirements

• 5+ years of professional experience in service design or design strategy within product, service, innovation consulting and/or application development environments. • Possess a Bachelor's degree (or equivalent experience) in human-computer interaction, service design, design methods, ethnography, psychology, or a related field. • Strong communication and storytelling skillset. Demonstrated ability to clearly articulate complex concepts and tailor messages to diverse audiences from bedside (e.g., patients or practice support staff) to boardroom (e.g., executive stakeholders). • Strong service design portfolio. Demonstrated ability to effectively employ service design methods such as workshop facilitation, experience mapping, and service prototyping to make future-state experiences concrete and accessible. • Track record of impact. Evidence of deploying new or improved service features that have led to measurable change in user behavior and operational metrics.

🏖️ Benefits

• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners • Robust time-off plan (21 days of PTO in your first year) • Two paid volunteer days and 11 paid holidays • 12 weeks paid parental leave for all new parents • Six weeks paid sabbatical after six years of service • Educational Assistant Program and Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock options • And much more!