Lead Human Centered Service Designer - Researcher

February 26

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Bixal

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Bixal is a mission-driven consulting company dedicated to working alongside governments and organizations to enhance service delivery and community experience. Utilizing evidence-based knowledge and technology, Bixal empowers its clients to fulfill their missions more effectively by fostering a culture of learning and continuous improvement. As a diverse team of innovators and strategists, Bixal is committed to driving equity and global social good through human-centered and digital solutions. The company integrates advanced data, content, technology, and processes to provide holistic solutions that optimize knowledge and promote learning. Bixal collaborates with leading government agencies and organizations such as the Department of Health and Human Services and the United States Agency for International Development to implement client-centered solutions that achieve transformation and effectiveness.

Digital Marketing and Outreach • Social Media Strategy • Web Design & Development • Design - Creative and Interactive • Online Training Design & Development

201 - 500 employees

🏛️ Government

📋 Description

• Important Notice for Applicants: • At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from talent@bixal.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. If you experience any challenges with your submission, please contact us at talent@bixal.com.  We're here to help! • Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any accommodation as part of our recruitment process, please contact us at Talent@bixal.com. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays. • About Us: • Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement. • Location • This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship.   • What will you do? • We are seeking a Lead Human-Centered Design (HCD) & Service Designer to support the Secure, Performant, Reliable, and User-Centered Experiences (SPRUCE) IDIQ contract with the Department of Veterans Affairs (VA). This role will drive user research, service design, and experience strategy to improve the Veteran Transition Experience, ensuring transitioning service members (TSMs) and recently separated Veterans (RSVs) can easily access the benefits and services they need. The Lead HCD & Service Designer will collaborate with VA stakeholders, cross-agency partners, and product development teams to create intuitive, accessible, and effective digital experiences for Veterans and their families. • This is a full-time position contingent on contract award by our client, with a defined performance period of up to one year, with two one-year options. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.

🎯 Requirements

• Bachelor’s degree, plus at least five years of relevant experience, or an equivalent combination of education and/or experience. • Strong expertise in design thinking, user research methodologies, and service blueprinting. • Experience working in Agile environments, collaborating with product teams, engineers, and stakeholders. • Ability to translate complex government processes into clear, intuitive, and user-friendly experiences. • Familiarity with ethical research and familiarity with accessibility and principles in digital service design. • Empathy & User Advocacy: Passion for improving Veteran experiences through research-driven insights. • Communication & Storytelling: Ability to translate complex research findings into compelling narratives. • Collaboration & Influence: Ability to build trust with stakeholders and navigate bureaucratic environments. • Problem-Solving & Adaptability: Comfort with ambiguity, rapid iteration, and cross-functional teamwork. • Leadership & Facilitation: Experience leading co-design workshops and research synthesis sessions. • Must be able to obtain and maintain a Public Trust clearance.

🏖️ Benefits

• Flex hours • 401K with matching incentive • Parental Leave • Medical/dental/vision benefits • Flex Spending Account • Company provided short-term disability and life insurance • Commuter benefits • Generous PTO • 11 Paid holidays • Professional development opportunities