Customer Success Manager - LATAM, Spanish/Portuguese Speaker

6 days ago

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Algolia

WebsiteLinkedInAll Job Openings

API • Headless • Search • Discovery • Personalization

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

☁️ SaaS

🛍️ eCommerce

💰 $150M Series D on 2021-07

Description

• Drive the on-boarding, adoption, retention and overall success of our customers • Lead the enablement of our users by conducting product trainings • Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation • Provide regular, proactive recommendations to optimize the use of our platform • Maximize the adoption of our product features in order to maximize the value driven by our product • Document and clearly articulate the Return on Investment driven by our solution • Identify accounts that are likely to churn and work proactively to eliminate that risk • Identify opportunities to expand our partnership with customers • Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back • Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally • Function as the voice of the customer and provide internal feedback on how Algolia can better serve them • Track key account metrics and forecast retention

Requirements

• 2 - 3 years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business • Fluent in Spanish OR fluent in Portuguese (Fluent in Spanish, Portuguese, and English is a plus) • Located in United States (Ideally located in East Coast time zone) • Experience working with a portfolio of accounts, supporting a highly technical product • Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization • Ability to set priorities, drive decisions and get closure on recommendations and issues • Ability to influence others towards continuous improvement, both internally and externally • Experience successfully managing customer engagements to completion and customer satisfaction • Excellent presentation, written and verbal communication skills • Proven time management skills with the ability to prioritize tasks