Customer Success Manager

2 days ago

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Description

• Acting as a full-life-cycle owner responsible for customer engagement, renewals, revenue, and satisfaction. • Primary point of contact for district customers. • Establish long-term relationships with customers to drive revenue generation and retention. • Provide consistent outreach focusing on customer satisfaction and usage of services. • Collaborate cross-functionally with various departments to resolve customer issues.

Requirements

• Bachelor’s Degree or equivalent experience in the Education industry is required • 2+ Years of prior experience in customer success in the education space. SpEd experience is a plus • Proven track record in B2B carrying and exceeding quotas • Experience developing relationships and building partnerships at various levels within a district • Excellent verbal and written communication skills • To be a strong and empathetic communicator over the phone and email • Strong attention to detail and project management skills • Hunger to learn, grow, and succeed within a fast-paced start-up environment! • Familiarity with Salesforce is advantageous • Minimal travel required. • Bonus points if you have prior experience partnering with schools and school districts