Associate Customer Success Manager

4 days ago

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Euna Solutions

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Government Budgeting • Government Procurement • Government Payments • Government Grant Management • Government Transparency

501 - 1000 employees

☁️ SaaS

🏛️ Government

📚 Education

Description

• Associate Customer Success Manager responsible for supporting public sector customers. • Develop and implement customer success strategies. • Communicate with executives and key stakeholders. • Analyze customer data to identify upsell opportunities. • Monitor customer health indicators and conduct check-ins. • Collaborate with cross-functional teams for exceptional customer service.

Requirements

• Bachelor’s degree in business, communications, computer science, or related field (or Associate’s degree and/or equivalent experience). • 1+ year(s) of experience in customer success, customer service, customer support, or related field. • Proven track record of successful customer experience strategies. • Some experience in project management. • Proficient in Salesforce, Microsoft Office, and relevant software applications.

Benefits

• Competitive wages and honest 40-hour week. • Wellness days with extra-long weekends. • Community Engagement Committee for giving back. • Flexible time and remote work. • Health and dental benefits. • Culture committee for frequent fun events.