Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.
Business Consulting and Services • Human Resources Services
January 27
🌲 North Carolina – Remote
💵 $44.6k - $70.8k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💸 Financial Planning and Analysis
🦅 H1B Visa Sponsor
Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.
Business Consulting and Services • Human Resources Services
• Receiving inbound calls from retirement plan participants looking for assistance with financial planning • Support investment advisory services within our call center • Making warm outbound calls to customers expressing interest in the creation of a financial advisory program • Participating in the process of setting up new accounts and maintaining accounts for customers • Recording account openings accurately and other transactions in our record keeping database • Explaining employer-based retirement plan requirements and basic IRS regulations related to 401(k) transactions to retirement plan participants • Interacting with customers for account questions and updating account information as needed • Respond to customer inquiries on related issues and troubleshoot basic technical problems • Provide product and service literature upon requests
• Obtain Series 65 or 66 required • Experience in delivering financial planning and investment advisory services • Educate callers on complex retirement and investment concepts is necessary • Experience building rapport and interpersonal skills are necessary • Utilize conceptual thinking to identify patterns, apply concepts and clarify complex information • Listen to customers to understand both articulated and unarticulated needs • Use data to persuade and influence customers to objectively guide them • Demonstrate sustained confidence and resilience during client interactions • Ask relevant probing questions to better assess customer needs
• A variety of health coverage options • Wellbeing and support programs • Retirement • Vacation and sick leave • Maternity, paternity & adoption leave • Continuing education and training • A number of voluntary benefit options
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