Tax Filing Client Manager

November 18

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Alight Solutions

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Business Consulting and Services • Human Resources Services

10,000+

Description

• Oversee and manage the daily administration of tax filing delivery for assigned legal entities. • Manage client delivery across Tax filing Shared Services and proactively manage client accounts • Monitor and audit various tasks to identify trends and implement process improvements. • Develop, review, and communicate RCA (Root Cause Analysis) completion. • Identify and lead process improvement efforts in tax filing processes. • Respond to client communications and escalate when needed. • Educate & coach associates and clients on tax filing.

Requirements

• High School Diploma required; related work experience required • Minimum of 5 years’ experience in payroll tax filing related field required • 2+ years client interaction and management required • 3+ years people management experience required • Advanced understanding of payroll and tax and/or related subject matter required • Advanced understanding of regulatory and legislative guidelines required • Demonstrated strong verbal & written communication skills required • Strong computer skills with current technical knowledge required • 2+ years Payroll Tax Filing Software experience required • Master Tax experience preferred • ADP Smart Compliance experience desired

Benefits

• A variety of health coverage options • Wellbeing and support programs • Retirement plans • Vacation and sick leave • Maternity, paternity & adoption leave • Continuing education and training • Voluntary benefit options