Spanish Bilingual Customer Service Representative

5 hours ago

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Allied Solutions LLC

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Insurance • Lending • Risk Management • Financial Services • B2B

1001 - 5000

Description

• Ensures deliver of excellent customer service to English and Spanish callers • Updating database with insurance for various collateral • Receives inbound calls and completes outbound calls or web inquiries to verify insurance • Canceling of Auto CPI per procedures and lender particulars • Working Mortgage, Escrow, Commercial, Condo and Flood accounts thoroughly per procedures • Mentor fellow co-workers as requested by supervisor • Report any system and related issues • Keying escrow premium • Resolving difficult accounts / problem solving

Requirements

• High school diploma required • Ability to distribute and exchange information with others • Strong attention to detail and organization skills required • Strong problem solving and analytical abilities required • Dependable and reliable • Ability to acknowledge and respect confidential information • Excellent telephone, written and verbal communication skills with strong customer service focus • Professional interaction with employees, peers and customers required • Ability to answers questions, correct errors and resolve discrepancies • Ability to learn quickly • Ability to remain composed and effective under pressure

Benefits

• medical, dental and vision insurance coverage • 100% company-paid life and disability coverage • 401k options with company match • three weeks PTO by the end of the first year • career growth opportunities