Technical Customer Care Specialist

9 hours ago

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+

💰 Seed Round on 2014-12

Description

• The Technical Customer Care Specialist I answers client inquiries and resolves a variety of technical issues regarding the Dealertrack Dealer Management Software (DMS) application • Candidates are expected to provide clients a level of service that exceeds their expectations • This is a Remote Call Center position with scheduling availability Monday – Friday 6am-6pm MST • Candidates can be located anywhere in the United States but must be comfortable working in the Mountain Standard Time Zone • Manage a variety of interactions with clients via phone, email, and other methods of communication

Requirements

• Minimum- High School Diploma/GED • Generally, less than 2 years’ experience in a related field • Working knowledge of Microsoft Outlook, Word and Excel

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)