Dutch Customer Care - Technical Front Office
Yesterday
Description
• Join as a customer care advisor in the telecommunications sector. • Serve as the primary contact for technical customer issues. • Handle inquiries related to fixed and mobile networks and broadband. • Advise customers on various technical issues and provide solutions. • Identify sales opportunities during customer care conversations.
Requirements
• Dutch or Flemish (C2) + English (B2) • Strong communication skills (oral and written) • Sales/Commercial or Customer care experience (ideally in BPO sector but not required) • Interest in the telecom sector is an asset but no technical background required • Maintain a friendly and helpful phone manner to prioritize customer satisfaction (CSAT). • Balance technical knowledge to align with CRM system directives. • Communicate effectively with structured articulation, active listening, and summarization. • Demonstrate flexibility in working evenings and weekends. • Adaptability to absorb and apply extensive information, with comprehensive on-the-job training provided for motivated candidates.
Benefits
• Paid training • Fun, people-oriented call centre • Market-based basic salary • Growth opportunities • Private health insurance • Relocation Package
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