Customer Success Manager

July 2

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Alloy Automation

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ecommerce • software • automation • ipaas • ecommerce automation

11 - 50

💰 $20M Series A on 2022-02

Description

• Responsible for end-to-end customer experience • Educate on using the platform and building integrations • Act as technical liaison for accounts • Create feedback loop into product team • Expand footprint into accounts and support their success

Requirements

• 5 years in customer-facing role • Familiar with frontend and backend development concepts • Ability to address technical concerns • Extremely organized and proven project management track record

Benefits

• Partner closely with customers • Help customers onboard onto platform • Work with customers through technical details of launching integrations • Create adoption and usage of integrations