Customer Success Manager
July 2
Description
• Responsible for end-to-end customer experience • Educate on using the platform and building integrations • Act as technical liaison for accounts • Create feedback loop into product team • Expand footprint into accounts and support their success
Requirements
• 5 years in customer-facing role • Familiar with frontend and backend development concepts • Ability to address technical concerns • Extremely organized and proven project management track record
Benefits
• Partner closely with customers • Help customers onboard onto platform • Work with customers through technical details of launching integrations • Create adoption and usage of integrations
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