Edthena - feedback for every teacher
classroom observation • video coaching • teaching videos • teacher professional learning • teacher professional development
2 - 10
Customer Success - Partner Success Manager
June 26
Edthena - feedback for every teacher
classroom observation • video coaching • teaching videos • teacher professional learning • teacher professional development
2 - 10
Description
• Manage complete customer lifecycle: onboarding, training, and renewals • Support sales operations activities: contract signatures, invoices, etc • Cultivate champions and develop relationship networks • Refine existing account management processes to increase effectiveness • Advocate for product changes based on customer feedback • Develop and maintain support resources • Provide technical support for users (via Zendesk) • Occasionally, participate in events / conferences
Requirements
• 2+ years K-12 education-sector experience to "know teaching" • Relevant experience related to managing relationships and revenue • Experience designing and leading training for adults • Excellent written communication skills • Tech-savvy, fast to learn technology and teach it to others • Experience with Salesforce helpful (not required) • Project / task management skills and attention to detail • Good organizational and time-management skills
Benefits
• 401k Retirement Plan with Company Matching • Flexible Time Off Policy • Health Care Benefits (QSEHRA) • Work From Home • Stock Option Plan • Close-knit Team • Occasional Treats in the Mail
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