Customer Success - Partner Success Manager

June 26, 2024

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Edthena - feedback for every teacher

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Edthena is a company that offers powerful solutions for teacher feedback and professional development, leveraging the use of classroom video for reflection and improvement. They utilize their AI Coach platform to guide teachers through self-observation, goal setting, and action planning to enhance classroom effectiveness and literacy instruction. Edthena provides a video coaching platform for observation and collaboration, and a video library for sharing professional practices. Their tools are used by districts, schools, and professional development providers to save time, improve teacher retention, and impact student outcomes. With a focus on AI and video-based learning, Edthena offers scalable, budget-friendly solutions trusted by educators across the nation for boosting professional growth and enhancing teaching practices.

classroom observation • video coaching • teaching videos • teacher professional learning • teacher professional development

2 - 10 employees

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

Description

• Manage complete customer lifecycle: onboarding, training, and renewals • Support sales operations activities: contract signatures, invoices, etc • Cultivate champions and develop relationship networks • Refine existing account management processes to increase effectiveness • Advocate for product changes based on customer feedback • Develop and maintain support resources • Provide technical support for users (via Zendesk) • Occasionally, participate in events / conferences

Requirements

• 2+ years K-12 education-sector experience to "know teaching" • Relevant experience related to managing relationships and revenue • Experience designing and leading training for adults • Excellent written communication skills • Tech-savvy, fast to learn technology and teach it to others • Experience with Salesforce helpful (not required) • Project / task management skills and attention to detail • Good organizational and time-management skills

Benefits

• 401k Retirement Plan with Company Matching • Flexible Time Off Policy • Health Care Benefits (QSEHRA) • Work From Home • Stock Option Plan • Close-knit Team • Occasional Treats in the Mail