Customer Success - Partner Success Manager

June 26

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Edthena - feedback for every teacher

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Streamline feedback. Amplify best practices. AI-powered coaching. Personalized professional learning w/classroom videos

classroom observation • video coaching • teaching videos • teacher professional learning • teacher professional development

2 - 10

Description

• Manage complete customer lifecycle: onboarding, training, and renewals • Support sales operations activities: contract signatures, invoices, etc • Cultivate champions and develop relationship networks • Refine existing account management processes to increase effectiveness • Advocate for product changes based on customer feedback • Develop and maintain support resources • Provide technical support for users (via Zendesk) • Occasionally, participate in events / conferences

Requirements

• 2+ years K-12 education-sector experience to "know teaching" • Relevant experience related to managing relationships and revenue • Experience designing and leading training for adults • Excellent written communication skills • Tech-savvy, fast to learn technology and teach it to others • Experience with Salesforce helpful (not required) • Project / task management skills and attention to detail • Good organizational and time-management skills

Benefits

• 401k Retirement Plan with Company Matching • Flexible Time Off Policy • Health Care Benefits (QSEHRA) • Work From Home • Stock Option Plan • Close-knit Team • Occasional Treats in the Mail