Customer Success - Partner Success Manager

June 26

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Edthena - feedback for every teacher

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classroom observation • video coaching • teaching videos • teacher professional learning • teacher professional development

2 - 10 employees

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

Description

• Manage complete customer lifecycle: onboarding, training, and renewals • Support sales operations activities: contract signatures, invoices, etc • Cultivate champions and develop relationship networks • Refine existing account management processes to increase effectiveness • Advocate for product changes based on customer feedback • Develop and maintain support resources • Provide technical support for users (via Zendesk) • Occasionally, participate in events / conferences

Requirements

• 2+ years K-12 education-sector experience to "know teaching" • Relevant experience related to managing relationships and revenue • Experience designing and leading training for adults • Excellent written communication skills • Tech-savvy, fast to learn technology and teach it to others • Experience with Salesforce helpful (not required) • Project / task management skills and attention to detail • Good organizational and time-management skills

Benefits

• 401k Retirement Plan with Company Matching • Flexible Time Off Policy • Health Care Benefits (QSEHRA) • Work From Home • Stock Option Plan • Close-knit Team • Occasional Treats in the Mail