Solutions Architect

October 25

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Alloy Automation

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ecommerce • software • automation • ipaas • ecommerce automation

11 - 50

💰 $20M Series A on 2022-02

Description

• As our first Solutions Architect, you'll have the opportunity to work directly with our top customers, providing support for the technical elements of the post-sales journey. • Be the go-to resource for the CS team, impacting thousands of end customers affected by our embedded iPaaS product. • Help to enable, support and educate B2B SaaS customers on their technical set up, architecture and use of our products. • Partner closely with our Customer Success Managers, engaging with customers’ technical leads and leaders to be a technical and trusted advisor. • Drive complex technology discussions which express the value of our platform through the customer lifecycle.

Requirements

• 8+ years experience in a customer facing post-sales, technical architecture or consulting role with expertise in debugging and troubleshooting techniques, with a solid understanding of third party APIs, databases, and authentication/authorization mechanisms and frontend (MERN). • You must have a strong understanding of JavaScript in both the frontend and backend. This is a technical position and you will be expected to code daily. You must have a working knowledge of React, TypeScript, NodeJS, MongoDB, AWS, etc. • Experience translating customer’s business needs to technology solutions, establishing buy-in with essential customer stakeholders, with the ability to explain technical concepts to non-technical users in a concise and clear manner. • Strong problem-solving skills, with the ability to analyze complex issues, identify root causes, and implement effective solutions. • Ability to work effectively in a collaborative environment, coordinating with cross-functional teams to resolve customer issues. You should not be afraid to voice your opinions and be heard. • Understanding of the integration infrastructure or iPaaS (Integration Platform as a Service) landscape is beneficial. • Knowledge of common security vulnerabilities and best practices to mitigate them.