Instructional Designer

March 11

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Alma

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At Alma, we’re making it easier for consumers to access high-quality, affordable mental health care by supporting providers in building thriving private practices. We believe that when therapists have better resources, they’re able to provide better care to their clients. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Our consumer experience is designed to empower people in their search for mental health care, offering multiple pathways and individualized support, if and when someone needs it. We’ve raised $90.5M from incredible investors like Insight Partners, Tusk, Primary, Optum Ventures, and First Round and were named one of Fast Company’s Most Innovative Companies in Health in 2020.

therapy and mental health

51 - 200 employees

📋 Description

• Alma is on a mission to fill the gaps that exist in the broader healthcare ecosystem, so that we can remove barriers to quality care. • As an Instructional Designer on Alma’s Customer Experience team, your role will be to curate empowering and effective educational experiences about healthcare for audiences at all levels of expertise. • You will develop videos, infographics, and async and live lessons to engage audiences with multiple learning styles and drive positive learning outcomes. • Your content will enable customer service agents and Alma providers and their clients not only to use our platform effectively, but also to understand how Alma can help them achieve their goals within our complex insurance environment. • In addition, you will use data-driven insights to understand which educational methods and assets are most effective across each of our support channels (including email, our help center, and our internal knowledge base). • Based on these learnings, you will develop and maintain a set of training best practices to guide our teams in educating providers and clients.

🎯 Requirements

• You have 4-6 years of Instructional Design experience, preferably educating both employees and general audiences. • You have expertise balancing highly technical learning objectives with strategies for learner engagement. • You have a clear pedagogical approach and find creative and diverse ways to achieve these outcomes for audiences with diverse learning styles. • You are comfortable measuring concrete learning outcomes and iterating to improve skills development for your audience. • You can break down complex issues into structured frameworks to rally stakeholders and your team to take action. • You are comfortable with tech, often an early adopter, and have extensive experience with CRM tools. Experience with Zendesk and / or with an LMS such as Docebo is a huge plus. • You’re a self-starter with a strong understanding of project management processes and practices. • You have cultural humility, can build relationships across differences, and have excellent communication skills.

🏖️ Benefits

• We’re a remote-first company • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans • 401K plan (ADP) • Monthly therapy and wellness stipends • Monthly co-working space membership stipend • Monthly work-from-home stipend • Financial wellness benefits through Northstar • Pet discount program through United Pet Care • Financial perks and rewards through BenefitHub • EAP access through Aetna • One-time home office stipend to set up your home office • Comprehensive parental leave plans • 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day • Flexible PTO