Systems Engineer - Citrix Virtualization

November 29

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Altera Digital Health

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Electronic Health Records • Financial Management and Operational solutions • Analytics and Intervention solutions • Digital healthcare • Patient Engagement

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

Description

• Implement and support enterprise-level Citrix environments • Install, configure, and maintain Citrix servers and related systems • Identify opportunities to standardize, enhance, and automate existing processes • Investigate, troubleshoot, and resolve incidents and problems with Citrix and related systems • Serve as third level escalation for Citrix support and troubleshooting • Engage in technical problem solving across multiple technologies • Performs other duties and special projects as assigned • Coach, and mentor junior team members and provide leadership. • Complete root cause analysis and problem management and share with team members to improve team processes. • Knowledge transfer with other team members to improve overall team education level. • Take ownership of assigned task(s) and provide timely and accurate updates.

Requirements

• Bachelor's degree in Computer Science, management information systems, or related field, or equivalent experience required. • Technical certifications • 3+ years of experience as Citrix Virtualization engineer/administration with responsibilities including, assessments, planning, implementation and upgrades/migrations in large environments with over 2000 users. Preferably in a healthcare environment. • Should be flexible to work in rotational shifts 24 / 7 remote WFH. • One of the following Citrix certifications is preferred but not required: Citrix Certified Enterprise Engineer (CCEE), Citrix Certified Professional - Virtualization (CCP-V); Citrix Certified Expert -Virtualization (CCE-V); Citrix Certified Professional - Networking (CCP-N) • Experience configuring and managing Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops 1912 or later), Citrix NetScaler/ADC, StoreFront, Citrix Provisioning Services (PVS) and Machine Creation Services (MCS), Citrix Cloud, Citrix in Azure, and other Citrix technologies • Team Player with proven communication, organizational, and strong interpersonal skills • Self-motivated, with keen attention to detail and excellent judgment skills • Must have excellent writing and communication skills • Ability to prioritize and drive to results with a high emphasis on quality • Possess a detailed understanding of architectural dependencies of Citrix technologies • Must have the ability to identify and instill industry best practices • Ability to translate complex technical information into understandable business language • Experience in Microsoft Azure Cloud. • Experience with ITSM tools such as ServiceNow.