Customer Success Associate

October 26

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AltScore

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💰 $3.5M Seed Round on 2022-10

Description

• AltScore is looking for a proactive and detail-oriented Customer Success Associate to play a key operational role in supporting the success of our CPG clients. • This is a field-based position where you will be responsible for providing onboarding to sales representatives, tracking performance metrics, and offering ongoing support to various stakeholders. • If you're excited about working closely with teams in the field, tracking KPIs, and supporting day-to-day operations, this role is for you! • You will work closely with sales representatives, distribution center managers, and country sales managers to ensure they fully understand and are utilizing AltScore's products. • You’ll be responsible for tracking and reporting key performance indicators (KPIs) to monitor the success of each sales route and providing the necessary follow-up and support to ensure our clients' goals are met.

Requirements

• 2+ years of experience in any position within the CPG industry. • Bilingual (English/Spanish): Fluent in both languages and comfortable working with diverse teams. • Hands-On & Detail-Oriented: Capable of managing day-to-day operations while contributing to process improvements. • Ambitious & Eager to Learn: Excited about taking on new challenges and growing in a fast-paced environment. • Strong Relationship Builder: Able to build trust and collaborate effectively with sales teams, managers, and other stakeholders. • Problem Solver: Quick thinker who can resolve operational challenges in the field, while maintaining calm under pressure.

Benefits

• Base Salary: $1,500 - $3,000 USD per month, depending on experience. • Performance Bonus: Up to 10% of base salary, based on individual and company performance. • Employee Stock Ownership Plan (ESOP): All employees are eligible from day one. • Field Role: This is a field-based position, with travel to distribution centers and sales locations as required. • Unlimited PTO: We encourage taking at least 3-4 weeks off per year to maintain a healthy work-life balance. • Remote Flexibility: While this role requires significant fieldwork, AltScore supports flexibility where possible.