Call Center Operations Supervisor

March 21

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AmeriSave Mortgage Corporation

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AmeriSave Mortgage Corporation is a leading online mortgage lender offering a variety of home financing solutions, including first and second mortgages, home equity loans, and refinancing options. With 20 years of mortgage experience, AmeriSave has served over 733,603 borrowers across 49 states in the U. S. The company prides itself on providing easy and fast mortgage processes with access to quick quotes and approvals, low rates, and secure rate locks. AmeriSave is committed to helping its clients achieve financial freedom and better financial positions through responsible home equity usage and effective mortgage solutions. The company is well-regarded for its excellent customer service and accessibility, offering support in multiple languages and emphasizing easy online interactions for customer convenience.

Mortgage Loans • Refinancing • HARP • Loans • Real Estate

5001 - 10000 employees

Founded 2002

💸 Finance

🏠 Real Estate

📋 Description

• AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. • The supervisor will lead a team of 20-30 Client Support Specialists (CSS) to meet/exceed performance goals. • This role involves timely supervision, coaching, and development of direct reports. • The position requires excellent written and verbal communication skills, and a focus on achieving predetermined goals.

🎯 Requirements

• High School Diploma, College Degree preferred • Minimum of 3 years of demonstrated leadership experience • Minimum of 2 years of Sales experience • Remote leadership experience • Telemarketing/Sales Experience required • Requires extensive knowledge of Marketing Call Center Operations, our products and services AMC offers • Strong knowledge of MS Office (PowerPoint, Excel, Word) to create presentations, create/update documents and spreadsheets containing formulas and formatting • Must be able to effectively navigate and communicate information obtained from AMC internal systems • Ability to apply knowledge and utilize that knowledge to resolve inquiries • Intermediate proficiency with Excel, Word, and PowerPoint • Excellent presentation skills and persuasive skills • Strong analytical skills and demonstrated problem-solving skills with a focus on continuous improvement

🏖️ Benefits

• 401(k) • Dental insurance • Disability insurance • Employee discounts • Health insurance • Life insurance • Paid time off • 12 paid holidays per year • Paid training • Referral program • Vision insurance