Member Onboarding Specialist - Bilingual, Spanish

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Ametros

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MSA Professional Administration • Custodial Accounts • Medicare Set Asides • Worker's Compensation Settlements • Liability Settlements

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Description

• Ametros is the nation’s largest professional administrator of medical insurance claim settlements. • We help individuals manage their ongoing medical care through our CareGuard service and proprietary technology platform. • The Member Onboarding Specialist is responsible for creating a positive first impression with the members on our platform by providing a seamless transition into using Ametros for their future medical needs. • The position requires excellent phone and email skills with the ability to adapt correspondence to a wide variety of audiences, including attorneys, insurance claims adjusters, claimants/injured workers, and medical professionals.

Requirements

• 3+ years of experience in a customer service role, preferably in a call center environment. • Strong people skills • Ability to build relationships with internal and external stakeholders • Skilled in educating members on the benefits of their membership • Excellent written and verbal communication skills • Skilled at the ability to recognize individual differences in communication and adapt your approach accordingly • Excellent attention to detail to ensure full onboarding of our members and treatment plans are well documented • Exceptional time management skills • Well versed with healthcare and medical terminology • Aptitude for problem-solving • Sound business judgment • Exceptional computer skills (Microsoft Office Suite) • Ability to work independently and as a member of a team