Amplify
K-12 education • Mobile classroom assessment software • Common Core State Standards (CCSS) implementation • Digital and print curriculum development • Educational staff development and training
Director - Customer Experience Strategy and Operations
December 5
Amplify
K-12 education • Mobile classroom assessment software • Common Core State Standards (CCSS) implementation • Digital and print curriculum development • Educational staff development and training
Description
• Manage preparedness for ready-to-service across Customer Experience. • Monitor progress for escalation to address gaps in preparedness before they impact customers. • Implement preparedness plan with tracked internal and external dependencies. • Assist in development of a comprehensive roadmap for scalability and efficiency.
Requirements
• Bachelor’s Degree or equivalent experience • 15+ years of experience in project management • 3+ years of experience in operations delivering impeccable customer service to customers • Excellent collaboration and interpersonal skills
Benefits
• 401(k) plan • Stock options • Competitive health insurance and mental health options • Basic life insurance • Paid time off • Parental leave • Access to best-in-class development programs
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