VP of Operations - PMS Vertical
December 4
Description
• Develop business cases and translate strategy into actionable steps for growth, implementing group and business level goal setting, performance management, and annual operations planning. • Develop and execute comprehensive onboarding and customer experience strategies aligned with BU and Vertical objectives. • Build strong relationships with top ARR customers, acting as an escalation point for high-profile accounts to resolve issues. • Collaborate closely with corporate teams across Fullsteam HR, IT, Information Security, FP&A, and other groups to support shared services and operational best practices.
Requirements
• Bachelor’s degree in business administration or a related field. • Master's degree preferred. • Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role. • Experience in hospitality or property management systems is highly desirable.
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