BizOps Manager - Chief of Staff

March 13

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&Open

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We’re &Open, the secret sauce in your tech stack.

Corporate Gifting • Consumer Goods • Customer Engagement • Rewards & Recognition • Employee Benefits

51 - 200 employees

Founded 2017

📋 Description

• Identify Bright Spots: Analyze internal data across Sales, Customer Success, Marketing, Product, and Finance to spot patterns of success — and help leadership double down on what’s driving results. • Develop dashboards and regular reporting that highlights leading indicators of growth (not just lagging metrics), ensuring we are proactive, not reactive in our decision-making. • Operational & Strategic Problem-Solving: Jump into high-friction areas (like margin optimization, sales handoffs, or onboarding processes) and recommend process improvements to unlock revenue and retention. • Work closely with Finance to track SaaS revenue vs. marketplace revenue, and ensure we have a clear, real-time view of profitability and growth drivers. • Investor Relations & Board Management : Partner with the CEO, VP Revenue, and Finance to build the story behind our numbers — helping us articulate what’s working (and why) to investors. • Own preparation for board meetings, fundraising materials, ensuring data-backed storytelling. • Manage investor follow-ups and help craft metrics and operational narratives for data rooms, investor updates, and pitch materials. • Cross-Functional Glue: Work across Sales, Marketing, Product, and Operations to connect the dots between what teams are doing and what’s driving real results, ensuring alignment on key initiatives. • Establish a regular cadence of internal reporting, so everyone (from execs to individual teams) is clear on what’s working and where to focus next. • Drive internal communication initiatives that strengthen culture, transparency, and decision-making. • Leadership enablement: Own the operating rhythm of the company and ensure leadership team meetings are focused, product and drive accountability. • Partner with the CEO to ensure clarity in goal setting, OKRs and strategic priorities across departments. • Help leadership prioritize effectively and align teams on what matters most for growth. • In the first 6 months, you will: Build a clear, data-driven view of our revenue engine — what’s working, what’s not, and where to invest for maximum impact. Create a handful of simple but powerful dashboards that leadership actually wants to check every week. Identify 2-3 key process changes that remove friction and directly improve conversion, retention, or margins. Improve internal planning and communication, ensuring leadership meetings drive focus, accountability, and execution. Help us shape our story using real data, not just gut instinct.

🎯 Requirements

• 4-8 years in a BizOps, Chief of Staff, Strategy, FP&A, or Consulting role — ideally at a fast-growing B2B SaaS or marketplace company. • Experience supporting a fundraise process (Series B or later) or working directly with investors. • Strong analytical skills (Excel/Sheets wizardry required; SQL a big plus). • Experience building dashboards and reports using tools like Looker, Tableau, Python or similar. • Experience working directly with founders and leadership teams, with a knack for storytelling through data. • Comfortable managing multiple projects across teams, with strong prioritization skills.

🏖️ Benefits

• Competitive salary + equity package. • Flexible, remote-friendly working (with occasional team meetups). • Opportunity to grow into a senior strategy or operations leadership role as we scale.