Junior Business Analyst

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Angela Adams Consulting Services

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Consulting • Training • CSR Services • Accounting Services • Marketing

51 - 200

Description

• Own and maintain the centralized process that directs employee requests to the administration team. • Partner with billable employees and cross-functional teams to identify process gaps and implement process improvement initiatives. • Act as an agent of change by promoting and owning continuous improvement initiatives, ensuring alignment across interconnected processes. • Create documentation for new and existing business processes, including creating process maps, quick reference guides, etc. • Responsible for streamlining operations, simplifying business processes, and building new solutions to improve efficiency. • Manage internal systems to execute service requests seamlessly and maintain data integrity (BigTime PMS, HubSpot CRM, Grasshopper Phone, Archway). • Interact with billable employees and the administrative team to understand technical limitations and identify the root cause of issues preventing success. • Route and document all calls to the appropriate parties, converse with clients where necessary, communicate with both billable and non-billable employees throughout core business hours, and ensure prompt response to all personal requests and those coming through a process channel.

Requirements

• 1-3 years of relevant experience required, or an equivalent combination of work and education in process improvement, project management, or system administration. • Experience with Microsoft Office Products required. • Proficiency in Excel Data analysis required. • Pivot Tables required. • Excel business intelligence preferred. • Building Macros preferred. • Power query experience preferred. • Proficiency in KPI tracking and data management required. • Experience with HubSpot preferred. • Experience with PowerBI or other related analytic tools preferred.