Bilingual Senior Specialist, Client Partnership Marketing - French

April 12

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Ansira

Ansira is a company that powers brand-to-local growth by helping brands synchronize their distributed ecosystems using a comprehensive platform and professional services. Ansira's offerings include modules like Ansira Create, Incent, Attract, and Connect, designed to harmonize brand assets and motivate marketing partners. They support over 300 brands across industries such as automotive, financial services, and retail with services in strategic consultancy, media planning, and digital asset management. Ansira has been a leader in helping brands coordinate their networks for over a century, enhancing operational efficiencies and ensuring every marketing asset remains on-brand.

Data Services • Trade Promotion and Co-op • Marketing Intelligence and Analytics • Local and Retail Marketing • CRM and Loyalty

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

💰 Private Equity Round on 2012-03

📋 Description

• The Sr. Specialist provides support to French-speaking local channel partners and their advertising partners through thought leadership, a strong understanding of the client’s strategic priorities and key business objectives. • This role is critical to our global client and customer success. Each individual must be focused on serving as a brand ambassador, collaborating with internal and external team members, controlling quality, and providing excellent customer service. • Work with a wide range of clients and customers (primarily via phone, chat, and email) to understand their marketing needs and resolve escalations independently. French language support required. • Maintain accurate profile and communication records with proactive reporting tied to support and actions provided. • Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation. • Work with customers to increase participation, engagement rates, and content performance on all applicable platforms. • Lead partnerships by serving as a liaison with internal teams. • Collaborate with team, participate in idea-sharing and brainstorming sessions. • Troubleshoot issues with website functionality and work with IT to resolve. • Perform monthly release testing and enhancement quality assurance. • Perform quality control checks on own work and take accountability for individual quality and productivity. • Support in mentoring and training peers to increase program and platform knowledge and to improve quality.

🎯 Requirements

• Bachelor’s degree in a business, communication, journalism, marketing, or related field • Proficiency in French/Canadian French written and spoken • 1+ years of agency or related experience • Some remote-work experience preferred and demonstrated ability to work independently • Proven technical competence including experience with Microsoft Word, Excel, Outlook, and social publishing platforms • Multimedia digital knowledge preferred • Experience working with collaborative teams in a fast-paced environment • Understanding of industry trends and a passion for technological innovation & client service • Exceptional client and customer service skills • Strong attention to detail and excellent time management • Strong verbal and written communication skills • A natural curiosity and eager desire to learn

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