Application Consultant - D365 CRM

March 29

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Anthology Careers

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Anthology Careers is a company specializing in onboarding services and HR solutions for businesses. They provide tools and support for processes such as ADP onboarding, Workbright I-9 employment verification, and time and attendance management. The company also offers specific services for Canadian hires, ensuring compliance with various employment laws and regulations. Their platform facilitates the seamless onboarding of new employees while offering assistance through FAQs and live support.

recruiting • careers • matchmaking

2 - 10 employees

👥 HR Tech

🤝 B2B

☁️ SaaS

📋 Description

• Provide consulting services to customers as an Application Consultant • Deliver Anthology Reach/Raise Application Administration services based on Microsoft D365 CRM • Understand customer needs and provide solutions • Lead customer engagements to drive positive outcomes • Serve as primary customer contact for service delivery needs and management • Facilitate communication among stakeholders • Configure, integrate and develop business solutions • Assist in translating concepts to written requirements • Provide problem resolution for end users • Recommend system configurations and business solutions • Develop and implement testing plans • Evaluate Dynamics 365 CRM releases and recommend new features • Communicate status of releases and projects to stakeholders • Perform system training as needed • Drive escalated support tickets to resolution • Document customer interactions and solutions • Contribute to process improvement initiatives • Create and update Salesforce cases for activity management • Contribute to and coordinate weekly activity reports • Travel required occasionally

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, Business Administration, Finance or other related field • At least 5 years of experience with Microsoft Dynamics • Strong communication and interpersonal skills • Executive/Senior Management communication experience • Strong analytical and logical thinking skills • Ability to work independently and with cross-functional global teams • Ability to thrive in a fast-paced environment • Ability to manage and prioritize multiple tasks • Ability to learn and adapt quickly to new technologies • Excellent troubleshooting and problem-solving skills • Excellent written and oral communication skills • Proven effective listening skills • Ability to influence, negotiate, and build consensus • Fluency in written and spoken English at CEF B2 level or above • Technical support or system administration experience preferred • Experience with MS SQL Server scripting or building SSIS packages preferred • Power Platform experience preferred • Business analysis skills preferred • Experience with Microsoft Dynamics 365 CRM preferred • Experience with MS SSRS and Power BI preferred • Microsoft Power Platform + Dynamics 365 Core certification preferred • Higher Education industry experience preferred • Knowledge of MS Dynamics HigherEd Accelerator preferred • Experience with HTML and JavaScript preferred

🏖️ Benefits

• Equal employment opportunity employer • Inclusive workforce • Training and development opportunities